Frequently Asked Questions
Everything you need to know about Michael Aram’s artisanal home collections, shipping, and care.
What makes Michael Aram products unique?
Each piece is handcrafted using age-old metalworking techniques. Because every item is finished by hand, no two pieces are exactly alike, ensuring that you own a unique work of art for your home.
How should I care for my Michael Aram metalware?
To preserve the luster of your pieces, we recommend hand washing with mild soap and drying immediately with a soft cloth. Avoid abrasive cleaners and acidic foods for extended periods, as they may damage the artisanal finish.
What are your shipping rates and delivery times?
We offer standard, expedited, and overnight shipping options. Standard orders typically process within 2-3 business days and arrive within 5-7 business days. Free shipping is available on orders over a specific threshold.
What is your return policy for home decor?
We accept returns of unused, undamaged items in their original packaging within 30 days of purchase. Please note that personalized or final sale items are not eligible for return or exchange.
Do you offer gift wrapping and messaging?
Yes, we offer signature Michael Aram gift wrapping for a small fee. You can also include a complimentary personalized gift message during the checkout process.
Are your products food-safe?
Most of our serving trays, bowls, and flatware are food-safe. However, we recommend checking the specific product description or care instructions included with your item for any specific limitations.